Terms and Conditions

Last Updated: October 2025

Welcome to Trustcare Medical Clinic. By accessing or using our website, patient portal, or any of our online consultation and payment services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our services.

1. Acceptance of Terms

By accessing or using our digital platforms, you acknowledge that you have read, understood, and agreed to these Terms. If you do not agree, you should not use our website or related services.

2. Medical Services Disclaimer

Our online consultation services are provided by qualified medical professionals. However, online advice should not replace physical examination or emergency care. In case of urgent or life-threatening conditions, please visit the nearest hospital or call emergency services immediately.

3. User Responsibilities

When using our services, you agree to:

Provide accurate personal and medical information during registration or consultation.
Keep your login details and patient information confidential.
Use our services only for lawful medical purposes.

4. Appointments and Consultations

Appointment times are subject to availability. Trustcare Medical Clinic reserves the right to reschedule or modify appointments when necessary. Patients are advised to log in on time for online consultations.

5. Payments and Charges

All online payments are processed securely through our payment gateway partners (e.g., Flutterwave). Fees for consultations, treatments, or laboratory services are displayed clearly before payment. By making a payment, you agree to our Refund Policy.

6. Data Protection and Privacy

We are committed to protecting your data. All patient information is stored securely and used only for medical purposes. Please review our Privacy Policy for details on how we collect and manage your personal information.

7. Limitation of Liability

Trustcare Medical Clinic shall not be held responsible for any indirect, incidental, or consequential damages arising from the use or inability to use our services. We make every effort to ensure accuracy, but medical advice may vary depending on patient response and clinical assessment.

8. Intellectual Property

All website content, including text, graphics, and trademarks, are the property of Trustcare Medical Clinic. Unauthorized reproduction or use of our materials is strictly prohibited.

9. Changes to Terms

Trustcare Medical Clinic reserves the right to update or modify these Terms and Conditions at any time. Changes will take effect immediately upon posting on our website.

10. Contact Information

For inquiries or concerns regarding these Terms, please contact us at: info@trustcare.com.ng