At Trustcare Medical Clinic, we value your privacy and are committed to protecting your personal and medical information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our services — including our website, patient portal, and online consultation platform.
Information We Collect
We may collect the following types of information:
Personal Information: Full name, contact details, gender, date of birth, and next of kin.
Medical Information: Health records, prescriptions, test results, consultation history, and other relevant clinical details for your treatment.
Usage Information: Browser type, device, and IP address to improve site performance and security.
How We Use Your Information
Your information is used for:
Delivering healthcare services and maintaining medical records.
Managing appointments and online consultations.
Processing secure payments.
Communicating important updates, test results, or treatment reminders.
Improving our digital platforms and patient experience.
Data Security
We implement advanced security measures — including data encryption, SSL certificates, and secured hosting — to protect your data. Access to personal data is restricted to authorized healthcare professionals only.
Data Sharing
We do not sell or rent your data. Your information may be shared only:
With authorized medical staff for treatment purposes.
With regulatory authorities when legally mandated.
Your Rights
You have the right to:
Access and request copies of your medical records.
Correct inaccurate information.
Withdraw consent or request data deletion (subject to medical record retention laws).
For privacy concerns, contact: privacy@trustcare.com.ng
